Effective Date: 20 September 2024

1. Our Commitment at Vanryans.com.au, we are committed to providing quality products. If you are not completely satisfied with your purchase, you may return it in accordance with this policy.

2. Change of Mind Returns You can return items for a change of mind within 14 days of purchase, provided that:

• The item is unused and in its original packaging.

• Proof of purchase is provided (e.g., receipt or order confirmation).

3. Faulty or Damaged Goods If you receive a faulty or damaged product, please contact us within 14 days of receiving your order. We will:

• Provide a refund, replacement, or repair based on your preference.

• Cover the return shipping costs for faulty or damaged items.

4. Exclusions The following items cannot be returned for change of mind:

• Perishable goods.

• Personalised or custom-made items.

• Items that have been opened or used.

5. How to Return an Item To initiate a return, please follow these steps:

1. Contact our customer service at info.vanryans@gmail.com to request a return authorization.

2. Pack the item securely in its original packaging.

3. Send it to the address provided by our customer service team.

6. Refund Processing Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.

7. Contact Us If you have any questions regarding this returns policy, please contact us at:

• Email: info.vanryans@gmail.com